Immediate Assistance
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In-person drop-in hours
Research Help Desk, Snell Library Level 1 - Online chat (Ask 24/7)
- Text message
Telephone: (617) 373-2356 or toll-free (855) 618-7512
Law Library: (617) 373-3332
By web/email
General web form: ask any question and we'll get back to you by email within one business day
Contact your subject librarian: find guides to doing research and get specialized support by email from the librarian assigned to your discipline
Report a problem for tech support: report broken links, systems not working, or online access problems
By appointment
Students and faculty may make an appointment for one-on-one or small group consultations by contacting:
- your subject librarian, who specializes in research in your discipline
- our data analytics and visualization specialist for assistance with data structuring and effective charts and graphs
- our data management librarian for support of data-intensive teaching, research, and scholarship activities including data management plans
- a digital media specialist, who can help you plan and work with audio and video recordings
- our GIS (Geographic Information Systems) specialist, for planning and carrying out geographic or mapping projects
