This is a list of some of our most commonly asked questions. Please Report a Problem if your answer is not here.
We've recently updated our library login system. As a result, all our database and ejournal URLs have changed. So make sure you are connecting to your database from this web site or our subject guides. If you have local bookmarks, update them with the new URL from our web site.
Report a Problem if you have additional questions.
Answer: Try one of these solutions:
Answer: A broken "Save" button is caused by a failure in the mini-browser version of your PDF reader. When a user clicks on the "PDF" button in some databases, the Internet browser opens the PDF reader in a mini-window of the browser. The mini-window version of the PDF reader is not the full version of that program. Sometimes this can cause the PDF reader to err.
Try one or more of the following solutions:
This problem has been observed in:
Answer: Some users have experienced certificate errors when connecting to secure databases such as UlrichsWeb, Web of Knowledge, and SciFinder. The error looks like:
Solutions: Alternative #1
Ignore the warning, and tell the browser to "Add Exception".
Solutions: Alternative #2
Adjust your security settings (example using IE):
Please call the Library Systems Office (open M-F, 8am - 5pm), if you need technical assistance.
Tel: (617) 373-7088
Email: librarysystemsoffice [at] neu [dot] edu