If you need an item that is unavailable at Northeastern, we will try to borrow it for you from another library.
Access your Library account
Access your ILLiad account
Frequently Asked Questions (FAQ)
What is ILLiad?
ILLiad is the software that Snell Library uses to process and manage all Interlibrary Loan requests.
Who can use Interlibrary Loan at Snell Library?
Interlibrary Loan is available to the following users at Northeastern.
- Currently enrolled students
- Faculty (including emeriti and visiting scholars)
If you are affiliated with the Law School, please contact the Law Library. For alumni, friends, and guests, please contact your public library or home institution.
Is there a charge for Interlibrary Loan?
Interlibrary Loan is a free service. However, items that are overdue by more than 3 days will accrue fines at the rate of $0.25 per day up to a maximum of $10.00. Items that are overdue by more than 40 days will be declared lost, and your student account will be invoiced for the amount that is charged by the lending library.
How do I renew an Interlibrary Loan item?
Please note that renewals are granted at the discretion of the lending library. Responses are typically received within 1-2 days.
- Log into your Scholar OneSearch account.
- Click the Renew ILLiad Items link.
- Click the transaction number of the item that you want to renew.
- Click the Renew Request link.
How do I obtain Northeastern dissertations and theses?
Most Northeastern dissertations and theses that were written after 2008 are available online in the Digital Repository Service. For access to older documents or other archival materials, please contact the Archives and Special Collections department.
Can I share my PDFs with others?
No, PDFs obtained via Interlibrary Loan are for your personal, non-commercial use only. For more information, see our page on Copyright and Interlibrary Loan.
What does the status of my Interlibrary Loan request mean?
As your request moves through ILLiad, its status will change accordingly. The following chart lists some common statuses that you might see.
|Awaiting Conditional Processing||A potential lending library has asked us for more information about your request, and we are responding.|
|Awaiting Copyright Clearance||The article that you requested may require us to pay a copyright fee, and we are verifying the validity and cost.|
|Awaiting Post Receipt Processing||Your item has arrived, and we are applying our paperwork to it.|
|Awaiting Request Processing||Your request has been received, and we are searching for potential lending libraries.|
|Awaiting Unfilled Processing||Unfortunately, no lending library could fill your request, and we are searching for other libraries or sources.|
|In Transit to Pickup Location||We have finished preparing your item, and we are placing it on the hold shelf.|
|Request Sent||Your request has been sent to one or more potential lending libraries, and we are waiting for a response.|
What should I do if I am having problems with ILLiad (eg Invalid Session ID)?
Most problems can be fixed by trying one or more of the following tips. If you still have problems, please contact us.
- Delete your browsing history and restart your browser.
- Use a different browser. We recommend the latest version of Google Chrome.
- Use another computer to see if the issue is unique to your computer.
- If you have ILLiad bookmarked with your myNEU username and password saved in your browser, log into your ILLiad account directly instead.
Information for Borrowing Libraries
Help and Contact
ill [at] northeastern.edu
Monday to Friday, 8am - 5pm
260 Snell Library
360 Huntington Ave
Boston, MA 02115