I returned an item—why am I getting overdue notices for it?
If you think you returned an item to the library but you are still receiving overdue notices for it, please contact us as soon as possible by calling (617) 373-8778 or emailing us at circulation [at] northeastern.edu. We will conduct a thorough search for the item for 40 days, and we will ask you to do the same at home. If the item is not found or returned at the end of this period, you will be responsible for replacing the item.
If the item is equipment borrowed from the ITS Help Desk, such as laptops or cables, please call 617-373-HELP (x4357).
I lost an item—what do I do?
If you lose a library item (including books, media, or keys), notify the library as soon as possible in order to prevent the further accumulation of fines. Items not returned or renewed within 40 days of the due date will automatically be marked lost. Once an item is marked lost, you will be charged for overdue fines accrued, plus the replacement fee.
Lost items that are found within six months of the due date can be returned to the library and the replacement fee will be credited to your library account. Items that have been lost for more than six months beyond their due date cannot be returned.
How do I pay for a lost item?
As a borrower, you are responsible for all fines and fees accrued on unreturned, lost, or damaged library items checked out in your name. The replacement fee includes a minimum replacement cost of $55.00 and processing fee of $25.00. You will also be responsible for any overdue fines accrued on the lost item.
Northeastern University students are billed for fines and fees through the Billing and Payments office of Student Financial Services. The balance on student library accounts transfers to Billing and Payments weekly, so check your student account for the most recent account balance.
All other borrowers may pay for replacements with check at the Help and Information Desk. Checks must be made payable to Northeastern University.
Can I submit a replacement copy?
For books and media items, you can submit a replacement copy of the same item in good condition up to six months after the due date. If the replacement copy is accepted, the $55 replacement cost of the item will be credited to your library account. You will remain responsible for the $25 processing fee and any overdue fines accrued on the lost item.
How do I pay fines and fees on my library account?
NU students are billed for fines and fees through the Billing and Payments office of Student Financial Services. The balance on student library accounts transfers to Billing and Payments weekly, so check your student account for the most recent account balance.
All other borrowers may pay by check at the Library Help and Information Desk. Checks must be made payable to Northeastern University.
Lost or Damaged Interlibrary Loan Items
ILLiad accounts will be blocked for items that are one month overdue and billed for items that are two months overdue. The fee consists of a minimum replacement cost of $55.00 and processing fee of $25.00. Borrowers will also be responsible for any overdue fines accrued on the item. The $80 replacement fee will be credited to a borrower’s library account if the interlibrary loan is returned within three months of the due date, but overdue fees will remain. Items that are more than three months past their due date will not be reimbursed. Damaged items will be billed at the discretion of the lending institution.
Please contact the Interlibrary Loan staff as soon as possible at (617) 373-8276 or ill [at] northeastern.edu if you have lost or damaged an ILL loan.
Call the Library Help and Information Desk at (617) 373-8778 or email circulation [at] northeastern.edu.