Our recommendation at the library, and EndNote's support position, is that EndNote's "Find Full Text" is variable in its performance, and not always the most reliable way to find library-subscribed PDFs.
We suggest you always use it in conjunction with Endnote's OpenURL linking feature: if you right-click the citation and select “URL—OpenURL Link” you have much better success than you do with Find Full Text.
To use Find Full Text:
- In Endnote, go to Edit —> Preferences —> OpenURL and enter this path: http://alma.exlibrisgroup.com/view/uresolver/01NEU_INST/openurl
- Try the Find Full Text button; you’ll probably get a few of the articles in your bibliography, but not everything.
- For every journal article that was “Not found” in step 2, right-click on the citation and select: URL —> OpenURL. This will open a link to the PDF, if available. Save each PDF, or follow the prompt to order Interlibrary Loan PDFs if we don't have the item.
- In Endnote, individually attach the PDF files that you got in step 4 using right-click (control click on the Mac) and Attach File to the citation.
Faculty may have an additional option: installing the campus VPN may give even better Find Full Text results.